Please be advised that due to the ongoing Covid-19 pandemic your order maybe delayed. Please know we are doing everything we can to minimise these delays. Thank you for your patience and stay safe. Lilybod x
HOW MUCH DOES SHIPPING COST?
We offer Priority Shipping for a flat rate 15 USD.
We offer Standard Shipping for a flat rate 15 USD or Priority Shipping for a flat rate of 25 USD.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are dispatched from our central warehouse located near Hong Kong and are generally delivered within 3-5 business days for priority shipping and within 6-10 business days for standard shipping.
Occasionally there can be delays with customs and/or couriers which may affect your delivery timeframe from time to time.
During holiday season delays in general shipping times may be effected. Your delivery is our absolute priority and we ask for your patience during these periods.
CAN I TRACK IT?
Once your order has been dispatched we will send you a confirmation email containing your specific tracking number. If you do not receive please email email@example.com
All orders require a signature on delivery.
Make sure your delivery address is attended during business hours.
We cannot send to PO BOXES/Locked Bags, please ensure a street address is given.
WHICH COURIER SERVICE DO YOU USE?
We use DHL Express, FEDEX, S.F. Express, Aramex and other postal services.
Please note, very rarely items may not be available. In this instance, we will be in touch and offer you a replacement size/colour or full refund for the unavailable item.
AM I RESPONSIBLE FOR DUTIES & TAXES ON TOP OF MY ORDER?
Duties and taxes may be applied by customs in the country where the delivery is made. The responsibility for any customs duties, foreign taxes or other fees that may be imposed will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties.
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